FAQ & contact

How to book an activity or a stay with jura & three-Lakes?

Find the activity that suits you and book it simply by using the dedicated form. With Jura & Three-Lakes, there is no need to create an online account to make purchases.

How can I pay?

Activities, packages and gift vouchers can be paid by 3-D secure credit card (Visa or Mastercard) or by Twint. Our platform is fully secure for online payment. Accommodation bookings must be paid on the spot, at check-out.

When will my credit card or Twint account be debited? 

The method of payment varies according to the type of product chosen:

• Activities, packages and gift vouchers: your payment is debited immediately upon booking. This payment is made by the service provider Trekksoft/Jura & Three-Lakes.
• Accommodation bookings: the credit card is only required as a guarantee. No payment is debited at this stage. The amount will only be debited in the event of late cancellation or no-show, depending on the terms of your reservation.

We guarantee that your payment details are secure and will only be used in accordance with the terms of your booking. 

When will I receive my booking confirmation?

You will receive your booking confirmation immediately after booking, by email. You must present this confirmation on arrival.

What are the cancellation conditions?

You can request the cancellation of your reservation:

• up to 48 hours before arrival: 100% refund
• less than 48 hours before arrival: no refund

Your cancellation request must be made by telephone or email to the partner tourist office. The contact details of the partner tourist office are indicated on your booking confirmation.

Different cancellation conditions may apply for packages, please refer to the information on the offer.

Is it possible to change a reservation?

Yes, you can request a change to your reservation up to 48 hours before your arrival. After this time, the reservation cannot be changed. Your request must be made by telephone or email to the partner tourist office. The contact details of the partner tourist office are indicated on your booking confirmation.

Different conditions may apply for packages, please refer to the information on the booked offer.

I am looking for activity ideas, could you advise me?

Yes, of course! We are happy to help you prepare your excursion or your stay in the Jura & Three-Lakes region. Do not hesitate to contact us by email or by phone.

I have a card that gives me a discount for an activity. How can i take advantage of it?

If you have a card that gives you the right to a discount (e.g. Raiffeisen member card, BCJ club, Passeport Loisirs, etc.), you must book your tickets directly with the provider concerned.

Do you sell gift vouchers?

Yes, we do. The gift vouchers are valid for all activities and packages in the Jura & Three-Lakes region on sale in our online shop (but not for accommodation bookings). Order your personalised gift voucher here!

How can I refer my business to the Jura & Three-Lakes shop?
Do you offer tourist activities in the Jura & Three-Lakes region and would you like to sell them online on our website? Contact us for a first meeting with no commitment!

I have not found an answer to my question. Who can I contact?

We are happy to answer any further questions you may have. You can reach us on working days from 9am to 5pm on +41 32 328 40 10 or by email booking@j3l.ch